Refund policy
Return and Refund Policy
At RANDEET, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
This Return and Refund Policy applies to purchases made through randeet.myshopify.com.
Return Rules Summary
Returns accepted: Within 30 days of delivery
Return shipping: Free return shipping
Restocking fee: No restocking fee
Final sale items: No final sale items
1. Return Eligibility
To be eligible for a return, the item must be:
- Returned within 30 days of the delivery date
- In its original condition
- Unused, unworn, and undamaged
- Returned with all original packaging, tags, accessories, and included items when applicable
Items that are damaged, used, altered, or missing parts may not be eligible for a refund.
2. How to Start a Return
To start a return, please contact us at:
Email: randeetsupport@gmail.com
Phone: +1 232 0232 8374
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for return
- Photos of the item if it arrived damaged or incorrect
Our support team will review your request and provide return instructions.
3. Free Return Shipping
RANDEET offers free return shipping for eligible returns. Once your return request is approved, we will provide instructions for sending the item back.
Customers should not send items back without contacting us first, as unauthorized returns may not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.
5. Exchanges
If you would like to exchange an item, please contact us at randeetsupport@gmail.com within 30 days of receiving your order.
If the requested replacement item is available, we will provide exchange instructions. If it is unavailable, we may offer a refund instead.
6. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can help resolve the problem quickly.
7. No Restocking Fees
RANDEET does not charge any restocking fees for returned items.
8. No Final Sale Items
RANDEET does not mark items as final sale. All eligible items may be returned within the 30-day return period, according to this policy.
9. Return Address
Returns may be sent to our business address after contacting us and receiving return instructions:
RANDEET
368 Wisteria Ave
Las Vegas, NV 89107
United States
10. Contact Information
For any return, refund, or exchange questions, please contact us:
Store Name: RANDEET
Website: randeet.myshopify.com
Email: randeetsupport@gmail.com
Phone: +1 232 0232 8374
Address: 368 Wisteria Ave, Las Vegas, NV 89107, United States