Shipping policy
Shipping Policy
At RANDEET, we aim to process and deliver your order as smoothly as possible. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and related shipping information for purchases made through randeet.myshopify.com.
1. Store Information
Store Name: RANDEET
Website: randeet.myshopify.com
Email: randeetsupport@gmail.com
Phone: +1 232 0232 8374
Address: 368 Wisteria Ave, Las Vegas, NV 89107, United States
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Business days are Monday through Friday, excluding weekends and public holidays.
During high-demand periods, holidays, or promotional events, processing times may be slightly longer.
3. Shipping Locations
RANDEET offers shipping to customers in the United States and other available regions shown at checkout.
Available shipping destinations may depend on product availability, carrier service areas, and shipping restrictions.
4. Shipping Rates
Shipping costs, if applicable, are displayed at checkout before you complete your purchase.
Any available free shipping offers or promotional shipping rates will also be shown during checkout.
5. Estimated Delivery Time
Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.
Delivery times are estimates only and may vary depending on:
- Customer location
- Shipping carrier delays
- Weather conditions
- High order volume
- Customs processing, when applicable
- Incorrect or incomplete shipping information
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
You can use the tracking details to follow the delivery progress of your order.
If you do not receive tracking information after your order has shipped, please contact us at randeetsupport@gmail.com.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
RANDEET is not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at randeetsupport@gmail.com.
8. Lost, Delayed, or Missing Packages
If your order is delayed or appears to be missing, please contact us at randeetsupport@gmail.com with your order number.
We will help review the tracking information and work with the carrier or supplier when necessary to help resolve the issue.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at randeetsupport@gmail.com.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged item
- A brief explanation of the issue
We will review the case and help provide a suitable solution according to our Return and Refund Policy.
10. Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or local charges may apply depending on your country’s rules.
These charges are the customer’s responsibility unless otherwise stated at checkout.
Customs processing may also affect delivery times.
11. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at randeetsupport@gmail.com.
Once an order has been processed or shipped, we may not be able to change or cancel it.
12. Contact Information
For any shipping questions, please contact us:
RANDEET
Website: randeet.myshopify.com
Email: randeetsupport@gmail.com
Phone: +1 232 0232 8374
Address: 368 Wisteria Ave, Las Vegas, NV 89107, United States